{"id":12120,"date":"2023-05-03T11:54:02","date_gmt":"2023-05-03T11:54:02","guid":{"rendered":"https:\/\/viatrix.nl\/trainingen\/?p=12120"},"modified":"2023-07-03T16:30:42","modified_gmt":"2023-07-03T14:30:42","slug":"chatbots","status":"publish","type":"post","link":"https:\/\/viatrix.nl\/trainingen\/chatbots\/","title":{"rendered":"Chatbots"},"content":{"rendered":"\n<p><strong>Een chatbot is een geautomatiseerde partner waarmee een internetgebruiker informatie uitwisselt. Het gaat dan bijvoorbeeld om een getypte conversatie.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Toepassingen<\/h2>\n\n\n\n<p>Het woord chatbot is een samenvoeging van <em>chat<\/em> (gesprek) en robot. De gebruiker geeft de chatbot input; dat heet ook wel een <em>prompt<\/em>. Dat kan een vraag zijn, of een instructie. Op basis daarvan reageert de chatbot.<br>Organisaties kunnen een chatbot inzetten om de dialoog met klanten te ondersteunen.  Bijvoorbeeld in het kader van klantenservice. Die dialoog is dan een <a href=\"https:\/\/viatrix.nl\/trainingen\/touchpoint\/\">touchpoint<\/a> in de klantreis.<br>Een spraakmakende ontwikkeling was de introductie in 2022 van <a href=\"https:\/\/openai.com\/chatgpt\" target=\"_blank\" rel=\"noreferrer noopener\">ChatGPT<\/a>, een chatbot die van alles lijkt te kunnen met teksten. De verwachting ontstond al snel, dat audio- en videotoepassingen volgen.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Maatschappelijke gevolgen<\/h2>\n\n\n\n<p>De technologie gaat razendsnel en heeft grote invloed op marketing en communicatie. Die invloed reikt overigens veel verder. Experts wijzen op ingrijpende maatschappelijke gevolgen van kunstmatige intelligentie op onze samenleving wereldwijd.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Een chatbot is een geautomatiseerde partner waarmee een internetgebruiker informatie uitwisselt.<\/p>\n","protected":false},"author":4,"featured_media":9869,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[196],"class_list":["post-12120","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-woordenboek","tag-chatbots"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Chatbots - ViatriX trainingen<\/title>\n<meta name=\"description\" content=\"Chatbots: kernachtige toelichting op dit begrip. 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